Project Overview

Client: Indiana Department of Transportation (INDOT)
Industry: Public Sector – State Government / Transportation
Go live: July 23, 2026

CSA partnered with the Indiana Department of Transportation (INDOT) to deliver a Salesforce–ESRI Asset Management Connector, bringing geospatial asset data and operational workflows together within a unified Salesforce experience. The solution was designed to improve how INDOT staff visualize, manage, and act on transportation assets including highways, bridges, culverts, guardrails, and other roadway infrastructure across the state.

Previously, INDOT staff relied on separate GIS and operational systems to locate assets, manage cases, and plan maintenance activities. This disconnected experience required users to manually cross-reference asset information between systems, increasing administrative effort and the potential for errors while limiting the ability to understand asset-related work within its geographic context. CSA addressed these challenges by embedding ESRI mapping capabilities directly within Salesforce, allowing users to interact with transportation assets spatially without leaving the platform.

By unifying spatial visualization with Salesforce’s operational capabilities, the solution improves asset visibility, reduces manual effort and cross-system navigation, and supports more efficient maintenance and issue-resolution workflows. Permission-set-based security provides controlled access to spatial data and functionality, while the scalable architecture establishes a foundation for future GIS-driven enhancements, analytics, and advanced asset management capabilities.

This project reflects CSA’s experience delivering integrated, geospatially enabled solutions for public-sector organizations. By connecting ESRI and Salesforce within a single user experience, CSA helped INDOT strengthen asset visibility, improve operational efficiency, support field teams, and establish a scalable foundation for modern transportation asset management.