Homelessness Program Modernization for a Local Agency
Project Overview
Client: Local Agency – Homelessness Services
Industry: Public Sector
A Local Agency launched a strategic initiative to modernize its homelessness services by enhancing operational processes across emergency shelters, outreach programs, transitional housing, and coordinated access systems. The project also included the full design and development of the Home for Good program, aimed at providing long-term housing stabilization for individuals experiencing chronic homelessness. The initiative focused on improving assessments, strengthening case management, and enabling better visibility across all homelessness service streams.
Goals
Enhance Program Operations
Improve and streamline workflows across Emergency Shelter, Outreach, Transitional Shelter, and coordinated access programs.
Strengthen Assessment & Intake
Implement modernized assessment tools and update intake processes to ensure accurate prioritization and improved client support.
Enable Comprehensive Case Management
Establish end-to-end case management capabilities for the Home for Good program to support long-term housing outcomes.
Improve Reporting & Insights
Redesign reporting structures to provide accurate, real-time visibility into client activities, program performance, and service demand.
Approach
Assessment & Intake Enhancements
Implemented structured assessment tools, including VI-SPDAT and SPDAT, and updated intake processes for both Outreach and Shelter programs.
Transitional Shelter Rent Tracking
Configured rent-tracking functionality to support transitional housing operations and ensure accurate financial management.
End-to-End Case Management
Developed a complete case management framework for the Home for Good program, enabling smooth tracking from intake through long-term stabilization.
Reporting Framework Redesign
Introduced dashboards and analytics to capture clear program metrics across emergency shelters, youth outreach, client activities, and By-Name Lists.
Solution Implementation
Implemented using Salesforce Sales Cloud (Lightning), Experience Cloud, and Vlocity Public Sector to build a scalable and integrated homelessness services platform.
Results
Improved Operational Efficiency
Reduced technical debt and streamlined processes across multiple homelessness programs, improving overall service delivery.
Clear & Actionable Reporting
Modern dashboards provided insights into client flows, program performance, and service utilization—supporting data-driven decision-making.
Enhanced Case Management
The Home for Good program gained reliable end-to-end case tracking, improving coordination and enabling long-term housing outcomes.
More Success Stories
Homlessness Program Modernization