Project Overview

Client: Public Health Agency of Canada (PHAC) 
Industry: Federal Government / Public Health and Healthcare
Go live: July 1, 2026

CSA partnered with the Public Health Agency of Canada (PHAC), working closely with Employment and Social Development Canada (ESDC), to deliver a Salesforce-based digital transformation of Canada’s Vaccine Injury Assistance Program (VIAP). The initiative modernized the program’s claimant intake, evidence management, case processing, and citizen-facing services through a phased implementation designed to provide a secure, accessible, and streamlined experience for Canadians seeking assistance.

The solution leverages Salesforce Public Sector capabilities, including Service Cloud, Experience Cloud, OmniStudio, Lightning Web Components, Apex, integrations, document management, and reporting. A secure digital claimant portal enables individuals to submit claims and supporting evidence online, while an Authorized Representative portal supports users acting on behalf of claimants. Internally, program staff benefit from structured end-to-end case management, evidence tracking, automated workflows, dashboards, and reporting that provide greater visibility throughout the claim lifecycle.

The resulting platform provides claimants with a more accessible and streamlined digital experience while enabling program teams to manage claims and supporting evidence through a centralized system. Enhanced reporting and dashboards improve operational visibility, while role-based security and accessibility compliance support the program’s requirements for protecting sensitive information and delivering inclusive digital services.

This project reflects CSA’s continued commitment to delivering secure, citizen-centric digital transformation solutions for government. By modernizing a critical federal assistance program, CSA helped PHAC and ESDC establish a scalable digital foundation that improves the claimant experience, streamlines internal operations, and supports the continued evolution of VIAP through future capabilities such as appeals digitization, financial automation, enhanced document management, and AI-enabled services.