Project Overview

Client: Maryland State Police
Industry: Public Sector – State Government / Law Enforcement
Go live: August 24, 2026

CSA partnered with the Maryland State Police (MSP) Automotive Safety Enforcement Division (ASED) to modernize the state’s Salvage Vehicle Inspection program through the implementation of a unified, end-to-end platform powered by Salesforce Public Sector Solutions. The Maryland State Police Online Salvage Vehicle Inspection System provides a secure, centralized solution that connects public-facing appointment scheduling with internal inspection, payment, documentation, and operational management processes.

Previously, MSP relied on a standalone web application primarily focused on basic appointment scheduling, which limited visibility into operations and lacked the enterprise capabilities needed to effectively manage the growing Salvage Inspections program. CSA worked closely with MSP ASED to replace their many fragmented processes with a scalable Salesforce platform designed around the needs of both constituents and internal staff.

The solution leverages Salesforce Experience Cloud, OmniStudio, and Lightning Scheduler to deliver a streamlined self-service experience for dealers and residents. Users can schedule appointments through guided workflows, with scheduling logic that considers inspection location, capacity, operating hours, and resource availability.

The modernization has improved the experience for both Maryland residents and dealers while increasing operational efficiency for MSP staff. By bringing scheduling, payments, inspections, documentation, communications, and reporting together within a single platform, the solution reduces manual administrative effort, improves transparency, strengthens compliance, and enables more effective management of the state’s salvage inspection program.

This project reflects CSA’s commitment to delivering secure, constituent-focused digital transformation solutions for public-sector organizations. By modernizing a critical vehicle safety service, CSA helped MSP ASED establish a more transparent, equitable, and efficient inspection experience while creating a scalable digital foundation for future enhancements and continued operational improvement.