Payment Gateway Modernization for a Local Agency
Project Overview
Client: Local Agency – Municipal Services
Industry: Public Sector
A Local Agency initiated a modernization project to upgrade its online payment processing for permitting services. The agency aimed to replace its existing Monexa payment gateway with a more secure, streamlined, and feature-rich solution—Authorize.net—integrated directly into its Salesforce-based permitting system. The primary goal was to enhance the payment experience for portal users while improving operational reliability and simplifying backend management.
Goals
Modernize Payment Processing
Replace the legacy Monexa payment gateway with Authorize.net to improve reliability, features, and user experience.
Enhance Security & Compliance
Ensure the payment environment meets modern security standards and reduces risks associated with legacy systems.
Improve User Experience
Streamline the checkout and payment process for citizens using the online permitting portal.
Approach
Gateway Replacement & Decommissioning
Removed the existing Monexa payment option and replaced it with Authorize.net while ensuring one-to-one functional parity for all online credit card transactions.
Seamless Platform Integration
Integrated Authorize.net into the agency’s Salesforce Custom Portal and Clariti (BasicGov) permitting platform to maintain a consistent and uninterrupted user experience.
System Validation & Testing
Ensured the new gateway supported all existing cart and checkout processes, validating successful transaction flow end-to-end.
Solution Implementation
Implemented using Salesforce Custom Portal and Clariti (BasicGov) to support the updated payment architecture.
Results
Modern & Secure Payment Gateway
Authorize.net offered enhanced features, better security controls, and improved reliability for both citizens and the agency.
Streamlined User Experience
Users benefited from a simpler, more intuitive payment process aligned with the permitting workflows.
Operational Efficiency
The modernization reduced dependency on legacy systems and simplified backend management for finance and support teams.
More Success Stories
Payment Gateway for a Local Agency